Last updated on 02-12-2023 09:14:56
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
VELASCO SYSTEMS does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice ofour customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the VELASCO SYSTEMS, it’ll take 3-5 Days days for the refund to be processed to the end customer.
If you have any questions about our practices or this Policy, please contact us as follows:
Velasco Systems
Postal Mailing Address:Velasco Systems, 15-12-13-27/2 Gray Rox, Lower Bendoor,Behind St. Theresa School, Mangalore - 575002, Karnataka - INDIA
Email: info@velascosys.com.